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This classic book on the psychology of communication has sold over 150,000 copies. Dr Laborde uses techniques derived primarily from NLP to create a set of state-of-the-art skills which the reader can use to improve any interaction. It is extremely popular with management trainers and business and sales people for its methodological and straightforward approach to this complex subject. It is well illustrated with numerous line drawings and cartoons. Dr Laborde here proves herself " one of the most skilful, energetic and articulate presenters of the models developed through the NLP process." John Grinder.

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Revised and expanded for it's 25th Anniversary, Barnga is the classic simulation game on cultural clashes. Participants experience the shock of realizing that despite their good intentions and the many similarities amongst themselves, people interpret things differently from one another in profound ways, especially people from differing cultures. Players learn that they must understand and reconcile these differences if they want to function effectively in a cross-cultural group. New features and enhancements include:* Improved game design is simpler for those with limited experience playing card games.* Group sizes standardized to avoid confusion during the game play.* New rules allow for games with as few as two players.* Partnership play permitted, enabling reflection on the impact of moral support from others. * Redesigned handouts reinforce the idea that everyone is playing by the same rules.* Different tournament formats raise new types of communication problems.* Expanded debriefing section.

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Microsoft is well-known for being an intense place to work: employees face constant pressure to innovate and excel and are passionately devoted to their jobs. In this insightful audiobook, Anna Rowley reveals the major problems all managers face and shows how to conquer them. She distills the characteristics every leader must have to succeed in a demanding environment, including belief, confidence, self-awareness, trust, power, and ambition. She provides the tools that have helped her clients to continue to attain their potential, while including fascinating case studies of the driven and talented clients she has worked with at Microsoft.
 
Topics covered in the mind and Microsoft include:
• Communicating well, even with difficult colleagues
• Negotiating power
• Bridging the gap between the real you and you, the leader
• Managing change effectively
• Establishing trust among coworkers

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Helping is a fundamental human activity, but it can also be a frustrating one. All too often our sincere offers of help are resented, resisted, or refused—and we often react the same way when people try to help us. In this seminal book on the topic—named one of the top five leadership books of 2009 by strategy+business magazine—Edgar Schein analyzes the social and psychological dynamics common to all types of helping relationships, explains why help is often not helpful, and shows what any would-be helpers must do to ensure that their assistance is both welcomed and genuinely useful. Using examples from many types of relationships—doctors and patients, consultants and clients, husbands and wives—Schein offers specific techniques and illuminating examples that help us determine what type of help to offer and how best to offer it in any situation. These techniques not only apply to all kinds of one-on-one helping in personal and professional relationships, teaching, social work, and medicine but also can be usefully applied to teamwork and to organizational leadership.

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This book provides the right phrase for every situation…every time. No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of "Perfect Phrases for Dealing with Difficult People", this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; getting credit for your project when an associate takes the praise; and deflecting a flirtatious client or coworker. Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations…when you have "Perfect Phrases."

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All You Need to Become an Successful Coaching Supervisor

This book provides you with the theory and practice on how to succeed in the rapidly growing fields of coaching, mentoring, and consultancy by thoroughly explaining the fundamental principles, formal standards, and skills necessary to become an effective supervisor.

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Consolidating alternative perspectives on communication and negotiation, this volume reviews the work of noted communication scholars and suggests directions for future research. Contributors explore three major aspects of negotiation communication: strategies, tactics and negotiation processes; interpretive processes and language analysis; and negotiation situation and context. This research also explores bargaining planning, framing and reframing, as well as relational communication with opponents, constituents and audiences.

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More and more people are now involved in negotiations at all levels in workplaces around the world. Clear and accessible, this invaluable handbook provides sound guidelines for all individuals and group representatives engaged in negotiating with management or colleagues.

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Essential reading for managers and individual career builders alike

After being out of favor for nearly two decades, psychological testing is back with a vengeance. Companies of all sizes now use tests for everything from employee screening and selection to promotion, training, and development. At the same time, individuals in increasing numbers are turning to tests for help in planning and managing their careers.
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SWITCH ON YOUR MIND This is a book about better performance, about working smarter, not harder, about being relaxed and effective, about the potential we all have, and barely use. SWITCH ON YOUR MIND Take a moment. Relax. Get in touch with the right side of your brain-the part we use to be intuitive, sensitive and creative. Use this book to open your mind to the potential and value of accelerative learning. Its proven principles allow us to tap into the 99% of our mind we usually ignore in our rational, left-brain learning and thinking. SWITCH ON YOUR MIND In these pages, experts in the key skills of your professional life show you how. After taking care to explain why acclerative learning does work, chapters show how you can use it for: motivation, health and stress management, time management, memory, communication, team-building, strategic planning. This is a new way to manage-yourself, your time and your organisation. SWITCH ON YOUR MIND Justus Lewis is senior lecturer in business communication at Nanyang Business School, and co-author of Get Ahead. Moni Lai Storz is a consultant and trainer in Asian business cultures and acclerative learning, a senior lecturer in sociology